PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Prices
- Prices quoted are inclusive of VAT, unless otherwise stated.
Delivery
- We reserve the right not to deliver orders if we believe the address is not secure e.g PO Box or communal address
- Delivery is normally via courier and will require a signature - please choose a delivery address where someone will be available to sign for it.
- Any refused delivery will incur a charge for re-delivery
Third party and internet selling
- Selling to a third party is strictly forbidden
Returns
- Claims for errors, damages and shortages must be made within 3 working days of delivery.
- Goods will not be accepted for credit or refund without prior authorisation (please call us on 01903 854920 or email returns@jointrescue.co.uk. We will then issue a returns number and send, via email. Returned goods must be accompanied with this form and include the invoice number and full details of the reason for return.
- When returning an items(s) we strongly advise that you obtain proof of postage and have the parcel fully insured. Joint Rescue will not be liable for the item until it has been received back into stock in the original packaging and in a fully re-saleable condition.
- All returns must be suitably packages: items with shipping labels on the original packaging will not be credited or refunded.
- As soon as we receive any returned items, (in fully re-saleable condition) an immediate credit or refund will be issued.
- For reasons of hygiene and safety once the packaging has been opened we are unable to refund them, unless they are faulty or damaged
- We reserve the right to refuse a refund if the above conditions are not met.
Copyright
- The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Joint Rescue. The collective work includes works that are licensed to Joint Rescue. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Joint Rescue or purchasing Joint Rescue products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Joint Rescue or to purchase Joint Rescue products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Joint Rescue. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
- All trademarks, service marks and trade names of Joint Rescue used in the site are trademarks or registered trademarks of Joint Rescue.
Warranty disclaimer
- This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Joint Rescue disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Joint Rescue does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Joint Rescue does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of liability
- Joint Rescue shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Joint Rescue has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Errors and omissions
- Whilst every effort has been made to ensure the accuracy of the contents of printed and electronic material, customers are advised that changes to prices and/or specifications may be introduced without prior notification.
- In the event that a Joint Rescue product is mistakenly listed at an incorrect price, Joint Rescue reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Joint Rescue reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or debit card charged. If your credit card or debit card has already been charged for the purchase and your order is cancelled, Joint Rescue shall issue a credit to your credit card or debit card in the amount of the incorrect price.
Term; termination
- These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Joint Rescue without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
- Joint Rescue may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Joint Rescue.
Use of site
- Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Joint Rescue or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation disclaimer
- Joint Rescue does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Joint Rescue is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Joint Rescue reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Joint Rescue in its sole discretion
Indemnification
- You agree to indemnify, defend, and hold harmless Joint Rescue, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable solicitors' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-party links
- In an attempt to provide increased value to our visitors, Joint Rescue may link to sites operated by third parties. However, even if the third party is affiliated with Joint Rescue, Joint Rescue has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Joint Rescue. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Joint Rescue seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).